We want you to be happy with your purchase from BPBonline.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Care Team on firstname.lastname@example.org with the order number and issue details as explained below:
- If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Care Team on email@example.com within one hour of placing the order and we will replace/refund you the item cost.
- Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on firstname.lastname@example.org who will be able to resolve this issue for you.
- You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
- Once Customer Care Team confirms that you will be refunded, you should receive the refund within 5 to 7 working days.
- If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
- Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.
On the off chance your printed book arrives damaged, with book material defect, contact our Customer Care Team on email@example.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by BPB's professional book-printing partner which is on a print-on-demand basis.