ITIL 2011 The Story Continues

Dr. Pratul Sharma

Rs. 180
 
ISBN: 9789388176736
Authors: Dr. Pratul Sharma
Rights: Worldwide
Publishing Date: January 2019
Pages: 82 pages
Weight: 124gm
Dimension: 15.2 x 0.5 x 22.9 cm
Book Type: Paperback

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Dr. Pratul Sharma’s exposure to working Industry movers, good practices of IT Service Management and Project Management has enabled him to work closest to the minds of knowledge workers of today’s Industry. This book is a collection of Dr. Pratul Sharma’s real-life examples explaining the concepts of IT Service Management and ITIL which have proven to be the most important aspects of the learning journey of service industry professionals. The examples quoted herein are from the author own experience. The book also provides some entering questions which may be pondered during client discussions or job interviews.

Tagline
The Complete Beginners' Guide to ITIL

Key Features 
Explains ITIL service strategy and guiding principles
Covers all ITIL processes, roles, and functions
Describes the ITIL service lifecycle and standards for service design and development
An explanation is given in untraditional Layman’s language, with easy to follow examples
Explores issues of creating and maintaining value for clients through monitoring

What Will You Learn
Service Strategy & Design, Service Transition & Service Operation
Continual Service Improvement
Service Operation Functions
ITIL® 2011 Update

Who This Book is For
This book is a humble attempt to support the endeavour, where an effort has been made to make the knowledge simple and easy to understand even to the professionals who are not IT literate. Even a banker could read the manuscript of the book and easily understand the good practices of IT Service Management described therein. This book will help the readers to understand the relatively new discipline called IT Service Management better.

    1. The ITIL® Story
    2. Concepts
    3. The Story Continues -ITIL® V 3.0
    4. Service Strategy
    5. Service Design
    6. Service Transition & Service Operation
    7. Continual Service Improvement
    8. Service Operation Functions
    9. ITIL® 2011 Update
    10. Few Important Questions to discuss
    11. The ITIL® Story Summary
    12. Abbreviations
    Dr. Pratul Sharma has been working as an International Trainer, Mentor, Coach & Consultant for past many years after having a successful career in the Industry contributing in all important functions of Global Business Organizations (i.e. sales, presales, delivery, support and consulting etc) during his professional career of more than 2 decades. 
    Dr. Pratul Sharma’s exposure to working Industry movers, good practices of IT Service Management and Project Management has enabled him to work closest to the minds of knowledge workers of today’s Industry. This book is a collection of Dr. Pratul Sharma’s real-life examples explaining the concepts of IT Service Management and ITIL which have proven to be the most important aspects of the learning journey of a service Industry professional. The examples quoted herein are from the author own experience. The book also provides some entering questions which may be pondered during client discussions or job interviews.

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