1. Overview of ServiceNow
  2. The Platform Building Blocks
  3. Managing Users, Foundational Data, and Platform Security
  4. Configuring Forms and Lists
  5. Configuring Workflows Using Flow Designer
  6. Configuring Business Rules
  7. Configuring for Mobile
  8. Configuring and Creating Portals
  9. Configuring and Managing Notifications
  10. Importing and Exporting Data
  11. Integration Concepts with ServiceNow
  12. Scripting Concepts and Examples
  13. Managing Releases and Troubleshooting the Platform
  14. Additional Training and Resources