Table of Contents – BPB Online
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- Introduction: You’re not the user
- Watching how people behave
- Fixing issues: the why and how
- Hearing what users say
- Calculating the many and much
- Synthesis: the power of the affinity diagram
- Summarizing your research into maps for better communication
- Prioritizing the use-cases
- Designing value by fixing the problem first
- The design workflow: how perfect doesn’t always equal pretty
- Validate your design with usability testing
- Six aspects of good design
- Collaborating with multi-disciplinary teams
- Continuous delivery
- Final considerations