About the Authors

Malay A. Upadhyay (MBA, M.Sc Marketing, B.Engg) is a Duke of Edinburgh awardee and a customer journey executive.  He has served in multiple industries across three continents and is certified in Machine Learning. As the Chief Customer Experience Officer at SalesChoice, he has trained hundreds of managers on AI and its successful adoption - a subject he also drives as a board member, advisor, author, and online instructor.

LinkedIn Profile: Malay A. Upadhyay

Blog Link: www.TheUpadhyays.com

Pooja Chitnis is a Google Certified Digital Marketing Specialist and Rocheston Distinguished Service Provider Awardee. She is a Brand and Marketing Strategist and is recognized as one of “20 Amazing Women in Tech in Canada” by the Canadian Advanced Technology Alliance. She has also been an expert advisor on #StartupChats powered by Startup Canada, the Board Secretary of the national Sara Kirke Caucus, and a Mentor at Skills for change.

LinkedIn Profile: Pooja Chitnis