Table of Contents

  1. The ITIL® Story
  2. Concepts
  3. The Story Continues -ITIL® V 3.0
  4. Service Strategy
  5. Service Design
  6. Service Transition & Service Operation
  7. Continual Service Improvement
  8. Service Operation Functions
  9. ITIL® 2011 Update
  10. Few Important Questions to discuss
  11. The ITIL® Story Summary
  12. Abbreviations